CVE-2020-22608 : Security Advisory and Response
Learn about CVE-2020-22608, a Cross Site Scripting vulnerability in Enhancesoft osTicket before v1.12.6. Find out the impact, affected systems, exploitation mechanism, and mitigation steps.
A Cross Site Scripting vulnerability in Enhancesoft osTicket before v1.12.6 allows attackers to exploit the queue-name parameter in include/ajax.search.php.
Understanding CVE-2020-22608
This CVE identifies a specific vulnerability in Enhancesoft osTicket that could lead to Cross Site Scripting attacks.
What is CVE-2020-22608?
CVE-2020-22608 is a security vulnerability found in Enhancesoft osTicket before version 1.12.6, enabling attackers to execute Cross Site Scripting attacks through the queue-name parameter.
The Impact of CVE-2020-22608
This vulnerability could allow malicious actors to inject and execute arbitrary scripts in the context of a user's browser, potentially leading to unauthorized actions or data theft.
Technical Details of CVE-2020-22608
Enhancesoft osTicket before v1.12.6 is susceptible to the following:
Vulnerability Description
The vulnerability arises from improper input validation of the queue-name parameter in include/ajax.search.php, enabling attackers to inject malicious scripts.
Affected Systems and Versions
- Product: Enhancesoft osTicket
- Versions Affected: Before v1.12.6
Exploitation Mechanism
Attackers can exploit the queue-name parameter to include malicious scripts in the application, leading to Cross Site Scripting attacks.
Mitigation and Prevention
Taking immediate steps and implementing long-term security practices are crucial to mitigating the risks associated with CVE-2020-22608.
Immediate Steps to Take
- Update osTicket to version 1.12.6 or later to patch the vulnerability.
- Implement input validation mechanisms to sanitize user inputs and prevent script injections.
Long-Term Security Practices
- Regularly monitor and audit web applications for security vulnerabilities.
- Educate developers and users on secure coding practices to prevent Cross Site Scripting attacks.
Patching and Updates
- Stay informed about security updates and patches released by Enhancesoft for osTicket.
- Promptly apply patches to ensure the system is protected against known vulnerabilities.