CVE-2020-1775 : What You Need to Know
Discover CVE-2020-1775 impacting OTRS versions exposing BCC recipients in external interface details. Learn about the vulnerability, impacts, and mitigation steps.
CVE-2020-1775, published on 2020-06-08, addresses an information exposure vulnerability in OTRS versions 7.0.17 and prior, and 8.0.3 and prior. BCC recipients in mails sent from OTRS are visible in the article detail on the external interface.
Understanding CVE-2020-1775
This CVE reveals critical details about an information disclosure issue impacting OTRS versions.
What is CVE-2020-1775?
The vulnerability allows BCC recipients in emails from OTRS to be viewable in the article detail on the external interface.
The Impact of CVE-2020-1775
This vulnerability can lead to unauthorized access to sensitive recipient information, potentially compromising user privacy and confidentiality.
Technical Details of CVE-2020-1775
The below sections provide technical insights into the vulnerability.
Vulnerability Description
The issue involves BCC recipients being exposed in the article detail accessible via the OTRS external interface.
Affected Systems and Versions
- OTRS 7.0.17 and prior versions
- OTRS 8.0.3 and prior versions
Exploitation Mechanism
- Attack Complexity: Low
- Attack Vector: Network
- User Interaction: Required
- Vector String: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Mitigation and Prevention
Protect your system and data from this vulnerability with the following measures.
Immediate Steps to Take
- Upgrade to OTRS 7.0.18 and OTRS 8.0.4 to address the vulnerability.
Long-Term Security Practices
- Regularly review and update system configurations to prevent similar vulnerabilities.
- Train users on safe email practices to minimize risks of exposure.
Patching and Updates
Ensure timely installation of security patches and updates to maintain system security and address vulnerabilities effectively.