CVE-2020-1767 : Vulnerability Insights and Analysis
Vulnerability in OTRS allows agents to send drafted messages as other agents, impacting customer communications. Learn mitigation steps and preventive measures.
A vulnerability in OTRS software allows unauthorized agents to send drafted messages posing as other agents, potentially impacting customer communications.
Understanding CVE-2020-1767
What is CVE-2020-1767?
The vulnerability enables an agent to modify a drafted message created by another agent and send it in the name of the original creator, deceiving customers.
The Impact of CVE-2020-1767
The vulnerability could lead to impersonation attacks and undermine the integrity and trust of customer-agent interactions.
Technical Details of CVE-2020-1767
Vulnerability Description
The flaw in OTRS allows agents to tamper with drafted messages, potentially leading to sender spoofing.
Affected Systems and Versions
- OTRS Community Edition 6.0.x version 6.0.24 and earlier
- OTRS 7.0.x version 7.0.13 and prior
Exploitation Mechanism
Unauthorized agents can access drafted messages, alter content, and send them on behalf of the original creators, masking the actual sender.
Mitigation and Prevention
Immediate Steps to Take
- Upgrade to OTRS 7.0.14 or ((OTRS)) Community Edition 6.0.25
- Apply the patch for ((OTRS)) Community Edition 6 as directed
Long-Term Security Practices
Implement the following practices to enhance security:
- Enforce strict access controls within the OTRS platform
- Conduct regular security audits and train agents on secure practices
Patching and Updates
Regularly check for security updates and patches from OTRS to address vulnerabilities.