CVE-2020-14012 : Vulnerability Insights and Analysis
Learn about CVE-2020-14012, a cross-site scripting (XSS) vulnerability in osTicket 1.14.2 that allows malicious agents to execute scripts via Knowledgebase Category fields. Find out how to mitigate and prevent this security risk.
osTicket 1.14.2 is vulnerable to XSS attacks through scp/categories.php, allowing malicious agents to exploit the Knowledgebase Category Name or Category Description fields.
Understanding CVE-2020-14012
This CVE identifies a cross-site scripting (XSS) vulnerability in osTicket 1.14.2 that can be abused by agents to execute malicious scripts.
What is CVE-2020-14012?
- osTicket 1.14.2 is susceptible to XSS attacks via the Knowledgebase Category Name or Category Description fields in scp/categories.php.
- The attacker needs to have Agent privileges to exploit this vulnerability.
The Impact of CVE-2020-14012
- Malicious agents can inject and execute arbitrary scripts through the affected fields, potentially leading to unauthorized actions or data theft.
Technical Details of CVE-2020-14012
osTicket 1.14.2's vulnerability to XSS attacks can have severe consequences if exploited.
Vulnerability Description
- The issue lies in scp/categories.php, where inadequate input validation allows for XSS attacks through the Knowledgebase Category Name or Category Description.
Affected Systems and Versions
- Product: osTicket 1.14.2
- Vendor: osTicket
- Versions: All versions prior to the patched release
Exploitation Mechanism
- Agents with access to osTicket can input malicious scripts in the affected fields, triggering XSS attacks upon viewing by other users.
Mitigation and Prevention
Protecting systems from CVE-2020-14012 requires immediate actions and long-term security practices.
Immediate Steps to Take
- Upgrade osTicket to the latest patched version to mitigate the XSS vulnerability.
- Restrict agent privileges to minimize the impact of potential attacks.
Long-Term Security Practices
- Implement strict input validation mechanisms to prevent XSS vulnerabilities in web applications.
- Conduct regular security audits and penetration testing to identify and address potential security loopholes.
Patching and Updates
- Stay informed about security updates and patches released by osTicket to address known vulnerabilities promptly.