CVE-2019-13975 : What You Need to Know

HTML Injection vulnerability in eGain Chat 15.0.3

Understanding CVE-2019-13975

The presence of HTML Injection has been identified in eGain Chat 15.0.3.

What is CVE-2019-13975?

eGain Chat 15.0.3 allows HTML Injection, which can lead to security risks.

The Impact of CVE-2019-13975

This vulnerability can be exploited by attackers to inject malicious HTML code into web pages, potentially leading to various attacks such as cross-site scripting (XSS) and data theft.

Technical Details of CVE-2019-13975

Vulnerability Description

HTML Injection vulnerability in eGain Chat 15.0.3 allows attackers to inject malicious HTML code.

Affected Systems and Versions

Product: eGain Chat 15.0.3
Vendor: eGain
Version: 15.0.3

Exploitation Mechanism

Attackers can exploit this vulnerability by injecting specially crafted HTML code into input fields or parameters, which, when executed, can compromise the security of the application and its users.

Mitigation and Prevention

Immediate Steps to Take

Update eGain Chat to the latest version that includes a patch for the HTML Injection vulnerability.
Implement input validation mechanisms to sanitize user inputs and prevent malicious code injection.

Long-Term Security Practices

Regularly monitor and audit web applications for security vulnerabilities.
Educate developers and users about the risks of HTML Injection and other common web application vulnerabilities.
Employ web application firewalls (WAFs) to detect and block malicious traffic.

Patching and Updates

Apply security patches and updates provided by eGain promptly to address the HTML Injection vulnerability.